Service

Our Service

We can help ease the burden that comes with planning special events, so you can better enjoy the occasion. This collage of various services was designed to be the first step in assisting you in planning and budgeting all types of events. We welcome the opportunity to assist you in all aspects of your event. We are here to work personally with each client to ensure they receive exactly what they want based on their individual needs, even if that means customizing menus. We understand that all events are special and therefore unique unto themselves. In many cases it is imperative that you discuss your preferences and needs with our experienced staff. Our staff can accommodate almost any request.

Booking Info

Staffing

Our professional service personnel, which includes event supervisors, chefs, servers, bartenders, and kitchen staff, require a 3-hour minimum (full-service events.) We ensure staff are well groomed and appropriately uniformed for the event/delivery. Our service staff are dressed in black shoes, black slacks, and a black dress shirt. In addition, for formal events staff will wear a white bow tie. Number of staff varies based by need and location. We will supply 1 service team member for approximately every 25 guests for plated events, and 1 service team member for approximately every 50 guests for buffet dinners. All catered events will be subject to a taxable 20% service fee for setup and tear down of all equipment and tableware.

Deposits/Cancellations

Childers Banquet and Catering Center reserves the right to require a deposit on any catering order. Deposit refunds on cancellations are handled as follows. Notice over 30 days prior to the event results in a full refund of deposit. Notice of 10-29 days prior to the event results in a 50% refund of deposit. Notice of less than 10 days prior to the event results in no refund of deposit. Orders cancelled less than 24 hours prior to the event will result in a 100% charge to the client, including events cancelled due to inclement weather. In the event that your group will be arriving later than scheduled, please notify our catering manager as soon as possible.

Dietary Needs

With food allergies and intolerances on the rise, Childers is dedicated to providing safe alternatives as well as vegetarian and vegan options. Please let your sales manager know of any dietary needs of you and your guests. All of our menus state gluten-free options but are not prepared and/or manufactured in a gluten-free environment.

Portions

Food and beverage portions are based on our experience. We do not provide an overage on food, so please notify your sales representative if you expect larger than normal consumption. One-and-half entrée(s) or two entrees is the amount of the main entree course that will be provided, should you feel, any additional servings will suit your event. To figure the number of entrees, we figure the total number of guests multiplied by 1.5 or 2 entrees. This is the total number of entrees you will receive.

Menus/Guest Counts

Menus and final guest count are due 7 days prior to events and deliveries. Final guest counts for weddings are due 14 days prior. After that date, increases may be accepted, decreases are not. All prices are subject to change based on market costs, some items are seasonal and therefore may be unavailable during certain periods of the year. Each item is priced per person unless otherwise stated. All orders require a ten-person minimum. Due to food safety and liabilities associated with proper food handling, Childers will not supply take-out materials and food may not be removed from the site of the event. Childers Banquet and Events Center is fully licensed and insured.

Service Types

Full Service On-Site Events/Weddings

$350 food minimum for events ending before 2pm and $500 food minimum for evening events. Additional set up hours may be scheduled for an additional charge. Previous day set up may be available dependent on room and staffing availability, but not guaranteed.

The following are standard policies:

  • No smoke or fog machines permitted.
  • No outside food or beverage permitted with the exception of dessert. Dessert delivery may be arranged and stored in our cooler until time of event.
  • Absolutely no outside alcoholic beverages. Any outside alcohol found will be confiscated and event may be shut down.
  • Any damage to property will be the client’s responsibility.
  • We do not furnish ladders, extension cords, scissors, video/audio equipment etc.
  • Room décor is permitted with the following guidelines:
    • No staples, nails, or tacks permitted.
    • No glitter, confetti, or rice permitted. Flower petals ok. Tape or command hooks used must be removed by client.
    • Nothing to hang from the ceiling.
    • If using an outsourced decorator or DJ it is the clients responsibility to relay and coordinate set up time.

Our standard table set up is as follows:

  • Round tables seating 8.
  • White linen tablecloths.
  • White rolled linen napkin with silverware.
  • Pre-set glassware and China (dinner plate and salad plate)
  • Centerpiece consisting of mirror, greenery, and candle.
  • 1 appetizer/dessert table, one gift table, and 2 buffet tables (if applicable.)

Please contact our sales manager for any variations to set-up or if you would like to purchase additional rental items
(chair covers, chargers, additional tables, additional table linens, colored linen napkins, and/or microphone).

 

Deliveries

All orders require a $200 minimum and a 48-hour notice. Delivery charges will be assessed according to your location, except for locations within a one-mile radius of 3113 N. Dries Ln. Peoria, IL. To eliminate delivery charges, it may be possible to arrange for a pickup. All deliveries will be made within a 30-minute window prior to the serving time of the event. All prices include disposable
plates, napkins, cutlery, utensils, and chafing equipment. Higher-end disposable equipment available for an additional charge. Specific directions and instruction required to ensure on-time delivery. Please provide adequate space for set up of food & equipment.

Full Service Off-Site Events

Set up of off-site events need to be coordinated with the venue and our event manager. Table covers are available for buffet tables only. Any additional table covers may be an additional charge. Any equipment and table coverings still in use after 10 pm will be the client’s responsibility to return, unless other arrangements are made with the sales manager. Failure to return may result in a fee.

All food packages come with black disposable plateware, silverware, drinkware (when applicable), Serviceware & disposable chafers. Packages can be upgraded to upscale disposables or China for an additional fee.

DISPOSABLE ENTRÉE SERVICE PACKAGES INCLUDES THE FOLLOWING (pictured below):
  • Choice of upscale disposable plateware, silver rimmed plates are standard and gold rimmed plates available upon request.
  • Choice of upscale cutlery with linen-like napkin, silver is standard and gold available upon request.
  • Clear hard plastic cups with clear glass stainless steel beverage dispensers
CHINA ENTRÉE SERVICE PACKAGES INCLUDES THE FOLLOWING FOR AN ADDITIONAL RENTAL/SETUP COST:
  • 10” bright white China dinner plate and a 6” bright white salad plate
  • White rolled linen napkin with silverware (salad fork, dinner fork & dinner knife)
  • Glass goblet and glass decanters